Terms of use

These terms govern your use of the DS160 Easy websites and product (the “service”). By creating an account, paying to file, or otherwise using the service, you agree to them.

DS160 Easy is an independent software tool. It is not a law firm, not an immigration adviser, and not part of the U.S. government. You can complete a DS-160 for free on the official Consular Electronic Application Center (CEAC). The privacy policy explains how we handle personal data.

Eligibility

You must be 18 or older to create an account. If you prepare a form for someone under 18, you confirm you are a parent, guardian, or otherwise authorised to do so.

Do not use the service if you have been suspended from it, or if doing so would break export, sanctions, or similar laws that apply to you.

If you sign up for an organisation, you confirm you can bind that organisation to these terms.

The service

DS160 Easy lets you:

• answer DS-160 questions in your language, with guidance in the product;
• review those answers;
• after payment, receive an English translation or transliteration to confirm before filing;
• add a visa photo and, if you choose, read passport details from the machine-readable zone;
• file the confirmed form with CEAC;
• for agencies, manage client forms and send fill links.

We may update the product. We will not remove the core ability to prepare and file a DS-160 during a paid filing unless the official CEAC system or the law requires it.

We do not promise a visa, an interview date, or any consular outcome. The consulate or embassy decides. Information in the product is general. It is not legal, immigration, or financial advice. You stay responsible for checking every answer before you file.

Accounts

You need an account for most of the product. Sign-in uses a one-time code or magic link sent to your email, or Google sign-in if you choose it. Keep access to that inbox. You are responsible for activity under your account.

Tell us at contact@ds160easy.com if you think someone else used your account.

We may refuse or close an account that we reasonably believe is used for fraud, abuse, or a breach of these terms.

Individual accounts are for you, your family, and people travelling with you — not for paying clients. To file for clients, use an agency workspace.

Agencies

If you use an agency workspace, you warrant that you have the notices, consents, and authority you need to enter client data into DS160 Easy, including sending that data to CEAC and to the United States.

You remain responsible for your clients, for reviewing each form before filing, and for your own privacy notice to those clients. For client application data in your workspace, you determine why it is processed; we process it to provide the workspace.

Fees and payment

Filling out a form is free. You pay per form when you choose to file, at the price shown at checkout. Prices can vary by country and currency.

Payment is processed by Stripe (card, and Pix where we offer it). Stripe’s terms also apply to that payment. Fees are charged in the currency shown at checkout.

Fees are not refundable except where applicable law requires a refund, or where we cannot complete a filing because of a fault on our side after you paid and you have not already received a usable CEAC confirmation.

You are responsible for taxes that apply to your purchase, other than taxes we are required to collect.

Your data

You own the answers, photos, and documents you put into the service. You give us a licence to use them only to provide the service, keep it secure, comply with the law, and produce aggregated statistics that do not identify you.

We do not sell your application data or use it to advertise.

You can ask us to delete what we hold. Deletion does not remove a DS-160 already filed with the U.S. Department of State. See the privacy policy.

Official government systems

The service talks to CEAC, which we do not operate. We are not responsible for CEAC downtime, captchas, layout changes, or refusals on that site. We will use reasonable efforts to adapt when the official site changes, but delays or failures caused by CEAC are outside our control.

You confirm that you (and anyone you file for) are allowed to use CEAC and are not prohibited by applicable sanctions or export rules.

Acceptable use

You must not:

• use the service for anything illegal or fraudulent;
• file information you know is false;
• probe, scrape, or overload the service, or try to bypass security;
• share a login;
• copy the product to build a competing service;
• upload material you do not have the right to use.

We may remove data or suspend access if we reasonably believe these rules were broken.

Intellectual property

DS160 Easy, the product design, Blu, and our documentation stay ours. You may use them only to use the service. You may not copy, reverse engineer, or republish them except as the law allows.

Suspension and ending the service

You may stop using the service at any time and ask us to delete your account.

We may suspend or end access if you breach these terms, if we must do so by law, or if we discontinue the product. If we discontinue it, we will give reasonable notice by email where we can.

After an account ends, we may keep payment records the law requires. Application data is handled as the privacy policy describes.

Limitation of liability

To the maximum extent applicable law allows:

• the service is provided as it is;
• we are not liable for visa refusals, missed travel, consular delays, or CEAC failures;
• we are not liable for indirect or consequential loss, including lost profits or trip costs;
• our total liability for a claim about the service is limited to the fees you paid us for the filing that the claim relates to, in the twelve months before the claim.

Nothing in these terms limits liability that applicable law does not allow us to limit, including for fraud or for death or personal injury caused by negligence where that limit is forbidden.

Changes

We may update these terms. The date at the top will change. If a change is material and adverse to you, we will email account holders before it takes effect. If you do not agree, stop using the service and ask us to close the account.

Contact

Questions about these terms: contact@ds160easy.com.